Office Assistant

Salary : $33,654.40 - $38,708.80 Annually
Location : Winston-Salem, NC
Job Type: Full Time
Job Number: 08669
Department: Public Health
Division: Administration
Opening Date: 04/29/2026
Closing Date: 5/9/2026 11:59 PM Eastern

General Statement of Duties

Forsyth County Public Health is seeking an energetic and motivated individual with a passion for working with the public and being a team player for an open Office Assistant position.

This position involves registering patients in public health clinics, assisting with other clinical front-office tasks, and providing administrative support in all clinic areas. The individual should have excellent interpersonal and communication skills, possess experience and competency in customer relation skills. The Office Assistant is responsible for answering incoming phone calls from patients and registering patients in a timely and accurate manner. This position can organize and prioritize work in a stressful environment and work effectively both as part of a team and individually. Good problem-solving skills are essential. Spanish/English speaking skills are preferred.

The work hours are on a rotating schedule:

Mon-Wed 8:00am-5:00pm
Thursday 8:00am-8:00pm / 8:00am-5:00pm
Friday 8:00am-1:00pm / 8:00am-5:00pm.
Distinguishing Features

The ideal candidate will possess the following knowledge, skills, and abilities:

General knowledge of office or work unit procedures, methods, and practices

General knowledge of and ability to use correct spelling, punctuation, and grammar

General knowledge of office accounting and record keeping procedures

Ability to use a variety of office equipment

Ability to type with accuracy

Ability to use courtesy and tact in performing public contact duties

Ability to screen communications based on predetermined guidelines in order to respond or route to proper destination

Ability to communicate effectively in person, in writing, and by telephone

Ability to maintain effective working relationships with other employees
Minimum Education and Experience

Graduation from high school or GED and at least one year of office/clerical experience.

A higher education level may be considered as a substitution for part of the experience requirement.

Bilingual - Spanish/English skills preferred.
Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to the following:

Registering patients who receive clinical services at Forsyth County Department of Public

Creating patient encounters and/or making appointments

Communicating with customers and clinical staff respectfully and professionally

Answering questions and/or providing explanations

Answering and directing telephone calls, follow up with voicemail messaging

Mailing out patient statements and/or invoices

Posting payments (cash, checks or money orders) and balancing daily money tills, along with creating end of day reports

Performs related work as required
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These links do not apply to positions that are Part Time, no benefits.
01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02

Please select your highest level of completed education.

• Some high school
• High school diploma or GED
• Some college, trainings, or certifications
• Completion of a vocational program
• Associate's degree
• Bachelor's degree
• Master's degree or above

03

How many years of office or clerical experience do you possess?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• More than 7 years

04

Please describe your level of computer proficiency:

• Novice
• Intermediate
• Advanced

05

Please rate your customer service skills:

• Novice
• Intermediate
• Advanced

06

How many years of experience do you have working in a health care setting?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 6 years
• More than 6 years

07

What is your level of experience working with electronic medical records?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 6 years
• More than 6 years

08

Do you have any data entry experience?

• Yes
• No

09

Do you have experience with patient registration?

• Yes
• No

10

Do you have experience in a call center?

• Yes
• No

11

Are you bilingual in Spanish and English?

• Yes
• No

Required Question