Member Experience Coordinator

Member Experience Coordinator

Oldfield Club is seeking a Member Experience Coordinator! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Position Summary: The Member Experience Coordinator serves as the central point of contact for all things Oldfield. This role is essential in creating positive first impressions and delivering a seamless, welcoming experience for members, guests, and visitors. The Member Experience Coordinator maintains a professional appearance, offers a friendly and attentive presence, and provides knowledgeable assistance across all areas of the club. Whether addressing immediate needs or coordinating with appropriate departments, this position plays a key role in ensuring exceptional service and smooth daily operations.

Key Responsibilities:

• Greet members, guests, and visitors, determine the purpose of each visit, and direct or escort individuals to the appropriate location or staff member
• Answer, screen, and route incoming phone calls, take messages, and schedule appointments as needed, including notary services
• Provide personalized member assistance and hospitality services, including making reservations for local restaurants, lodging, transportation, and events
• Manage member reservations through the club app and website, including reviewing, maintaining, assisting, and communicating as needed
• Coordinate bike, golf cart, facility, and conference room reservations
• Assist with lodging reservations and confirmations
• Arrange equipment reservations for meetings and events, including microphones, projectors, and screens
• Maintain and manage the master calendar for club activities and reservations
• Receive, sort, and distribute mail, packages, and deliveries; perform filing, recordkeeping, and general administrative tasks
• Prepare and maintain marketing and informational collateral for realtors and prospective buyers
• Update and maintain information in various software systems, including member records, menu inputs, and password resets
• Maintain and install vehicle, pet, and golf cart decals and related documentation
• Ensure conference rooms and shared spaces are properly stocked with water, coffee, and necessary supplies
• Design, order, and manage club materials such as envelopes, notepads, and pens
• Support special projects and assist other departments as needed to enhance the overall member experience

Required Skills and Abilities:

• Excellent organizational and time management skills
• Strong verbal communication and interpersonal skills
• Exceptional customer service mindset
• Ability to multitask and remain professional in a fast-paced, high-volume environment
• Reliability and attention to detail
• Ability to work independently and exercise sound judgment
• Strong problem-solving skills
• Outgoing, welcoming personality
• Demonstrates creativity and initiative
• Proficiency in Microsoft Office and related software

Education and Experience:

• High school diploma or equivalent required

Physical Requirements:

• Ability to stand for extended periods at a desk
• Ability to lift up to 15 pounds as needed

Compensation: $20.00 per hour Work Schedule: Tuesday through Saturday, 9:00 AM to 5:00 PM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.