Logistics Customer Service Rep

Are you someone who thrives in a fast-paced environment, loves solving problems, and takes pride in delivering a high-end customer experience? Clark's White Glove Delivery is growing in Cleveland, and we're looking for a Customer Service Representative to be the front line of our operation.

This role is critical to our success - you'll be the connection between our clients, customers, and delivery teams, ensuring every delivery is smooth, professional, and on time.

What You'll Do:

• 📞 Answer inbound calls and respond to customer emails with professionalism and urgency
• 📅 Schedule and coordinate white glove furniture deliveries
• 🚚 Dispatch and communicate with delivery teams throughout the day
• 🤝 Assist clients and customers with questions, updates, and issue resolution
• 📊 Track delivery progress and update systems in real time
• 💬 Provide a high-touch, service-first experience on every interaction

What We're Looking For:

• Strong customer service mindset - friendly, professional, and solution-oriented
• Excellent communication skills (phone + email are a must)
• Comfortable working in Gmail and computer-based systems daily
• Ability to multitask and stay organized in a fast-paced logistics environment
• Logistics or dispatch experience is a plus, but not required

Why Clark's?

• Join a growing, high-end delivery company with a strong reputation
• Be part of a team that values service, accountability, and professionalism
• Opportunity to grow as we continue expanding into new markets
• Fast-paced, team-oriented environment where your work makes an immediate impact

If you're looking for a role where no two days are the same and you can make a real impact on the customer experience - we want to hear from you.