Emergency Communications Officer

Classification Summary
The principal function of an employee in this class is to answer emergency and non-emergency calls, including calls for other City services using a multi-line telephone and 911 systems. Employees in this class are responsible for fast, efficient and accurate receiving, dispatching and processing of calls and messages from and to police vehicles and personnel on an assigned shift. The work is performed under the supervision of a Emergency Communications Shift Supervisor, with some latitude granted for the exercise of independent judgment and initiative. The principal duties of this class are performed in a general office environment, frequently under stressful conditions.

Qualifications

• High school diploma or GED equivalency; and
• Some experience and/or training in police dispatch, communications, clerical work or related field; or
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Special Qualifications

• Must acquire POST certification within one (1) year of hire; or as seen reasonable.

ECO Job Description

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