Exhibitor Services Manager

Job description

The Exhibitor Services Manager provides advanced customer service and support for trade shows, working remotely and independently on all assigned events. This position requires strong self-discipline, attention to detail, and the ability to manage multiple responsibilities without direct supervision. Some shows may require collaboration with or support for other team members.

Important note: Candidates must be based in the Las Vegas, Nevada area, as this role is responsible for overseeing all pre-show coordination and on-site event execution.

Key Responsibilities:
• Manage all pre-show, on-site, and post-show tasks following the Exhibitor Services checklist.
• Enter and maintain accurate exhibitor data, orders, payments, and invoices.
• Communicate with exhibitors to resolve issues and ensure all payments are collected.
• Prepare and reconcile show budgets and invoices in Salesforce.
• Coordinate vendor orders for furniture, floral, and signage as needed.
• Manage freight manifests and delivery schedules.
• Generate exhibitor billing and ensure accurate post-show reconciliation.
• Participate in budget and pre-conference meetings with account management and operations teams.
• Conduct pre-show, on-site, and post-show audits.
• Maintain show site equipment and supplies for travel.
• Communicate professionally with exhibitors and promote additional services as appropriate.
• Complete all post-show documentation and upload files to Salesforce.
• Resolve billing or service concerns and provide support to team members when requested.
• Travel 25% to 50% as required for show coverage and on-site support.

Qualifications:
• High school diploma required; associate degree preferred.
• Minimum of one year of related experience preferred.
• Proven ability to work remotely and independently with minimal supervision.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving abilities.
• Proficient in Microsoft Office; Salesforce experience a plus.
• Outstanding organizational skills.