Guest Services – Overnight Audit – Holiday Inn Express, MIddletown, RI

Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Overnight Audit Agent.

We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.

Pay: $19 Per Hour

Shift: Part- Time- 2 nights a week

Schedule: Overnights 11PM- 7AM

Responsibilities:

• Welcome guests and assist with check-in and check-out processes.

• Ensure all guest information is accurately recorded in the system.

• Answer phone calls and respond to inquiries in a courteous manner.

• Handle guest complaints professionally and efficiently.

• Maintain knowledge of hotel amenities, services, and local attractions.

• Assist with the management of reservations and room assignments.

• Collaborate with other departments to meet guest needs.

Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!

keywords: hotel, overnights, overnight, audit, hotel audit

Requirements

• Customer service experience

• Ability to work flexible hours, including nights and weekends

• Strong communication skills

• Attention to detail

Benefits

• 401K Matching

• Brand Hotel Room Discounts

• Company Wide Hotel Room Discount Program

• Referral Bonus Incentive

• Retention Bonus Incentive

• Annual Review Program

• Extensive Room for Growth

• Paid Training