9-1-1 Telecommunicator 1 FT( multiple vacancies)

Job Title

Starting Compensation: $43,513.60/Annually

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Job Description

Job Summary

• Learns the basic skills necessary to become functional in the skills of a call taker.
• Since this is a position of learning, an employee in this class may not remain in this position beyond their first year of employment.
• The employee must progress to a 9-1-1 Telecommunicator II.

Reporting Relationships

• Work is performed under the general supervision of the 9-1-1 Communications Supervisor.

Essential Job Functions

• Efficiently operates the computer systems, telephone systems, and radio equipment in a timely manner while working in a fast-paced, multi-tasking environment.
• Efficiently navigates the PEMA approved protocols in a timely manner by correctly determining the caller's situation and its corresponding protocol and then communicating instructions to the caller and dispatching the incident in a fast-paced, multi-tasking environment.
• Act decisively to accurately process requests for service and information in a timely manner in a fast-paced multi-task environment.
• Employee will learn to compose and enter the information from the caller and radio into the correct format for entry in the computer aided dispatch system.
• Responsible for entering the caller's information received into the computer aided dispatch system and queuing the "call" to the appropriate 9-1-1 Telecommunicator.

Other Specific Tasks or Duties

• Must present a proper appearance in accordance with LCWC Employee Handbook Section 4.4.
• Receive and transmit messages through radio, telephone system, and computer that pertain to local, state, and federal public safety agencies.
• Verifies and composes, computer entries, and hit confirmations in the computer system operated by the Pennsylvania state Police and Federal Bureau of Investigation, as required.
• Responsible for being attentive in all forms of instruction including classroom instruction, direct supervision and on the job training.
• Other duties designated by the 9-1-1 Communications Supervisor(s).

Minimum Qualifications

• High School diploma or equivalent.

Knowledge, Skills and Abilities

• Project a positive image by being supportive and cooperative with LCWC Staff, public safety personnel, public officials, news media, and the general public at all times.
• Must be able to provide your own transportation to meetings, trainings, appointments and be able to access those locations with reasonable accommodations.
• Participates in continuing educational activities and meetings outside of normal business hours, as required.
• Employee must be able to adapt to an ever-changing, fast-paced, multi-tasking work environment, and must be able to talk out differences and express opinions with co-workers and management staff.
• Maintains regular and predicable attendance in accordance with LCWC Employee Handbook Section 9.3.
• Responsible for learning the operation of the telephone system and insuring that a call can be properly received, transferred, and traced.
• The ability to exhibit strong teamwork while maintaining effective working relationships with co-workers, general public and emergency service providers.
• The ability to grasp instructions.
• Sound knowledge of emergency service station identifiers, and their locations.
• Sound knowledge of geographic locations within the county including fringe areas of bordering counties.
• May be required to work outside of normal business hours to attend meetings or in an emergency situation.

Required Licenses/Certifications/Clearances

• Must successfully obtain the following certifications and re-certifications as needed; CLEAN, CPR, JNET, PEMA Approved Protocols, NCMEC, FEMA, IS-100, and 700, Basic Telecommunicator.
• Must pass a 25 wpm typing test and a skill-based test.

Physical Requirements/Work Environment

• An employee in this class must be able to communicate, sit, stand, walk, reach, and twist frequently.
• Employee must be able to sit for extended periods of time wearing a telephone headset while using computer equipment.
• Employee will troubleshoot PSAP equipment, as well as other computer and building systems.
• Therefore, employee must be able to pull, push, kneel, and squat occasionally. Lifting up to 10 pounds will be performed frequently.