911 Dispatcher

Emergency Communications Officer

The Emergency Communications Officer will work in a high-stress, fast paced environment answering 911 emergency calls, non-emergency call, and handling in person requests for service. Communications Officers will receive calls for service and dispatch information simultaneously to emergency first responders.

Essential Functions

• Receives, classifies, processes and dispatches emergency calls;
• Receives, records and forwards non-emergency calls for service;
• Receives law enforcement, medical, fire, EMS and related requests;
• Prepares and maintains computerized and other records and files;
• Operates radios, telephone switchboard, alarm systems, recording devices and computer terminals;
• Prepares and maintains data, reports and records;
• Maintains working knowledge of operating procedures of agencies served by 911 center;
• Utilizes computer data base for mapping, data collection and computer aided dispatch;
• Performs related tasks as assigned.

Knowledge, Skills, and Abilities

• Skill in operation of communications systems;
• Knowledge of radio and teletype procedures;
• Ability to type/keyboard at a reasonable rate of speed;
• Ability to speak distinctly and hear clearly;
• Ability to solve problems within scope of responsibility;
• Ability to deal courteously with the public in all situations, including under stressful conditions;
• Ability to operate all communication equipment;
• Ability to remain calm and respond appropriately in emergency situations.

Education, Training, and Experience

Must be 18 years of age or older and possess a high school diploma or GED. Must be able to pass a through background investigation, which includes, but is not limited to driving and criminal history records check, credit history check, and inquiry of character and reputation. Knowledge of and capability to use required equipment, including, but not limited to headsets for communication via phone and radio, use of multiple computers and screens. Clear speaking voice. Typing speed of 20 words per minute minimum. Ability to read and interpret maps and mapping systems. Must be able to complete required training within selected time.

At King William County, we believe our people are our greatest strength. That's why we're committed to offering a comprehensive benefits package that supports your well-being, empowers your growth, and helps you thrive both inside and outside of work. From health and wellness programs to professional development opportunities, our benefits are designed with you in mind—because when you succeed, we all do.

• Virginia Retirement System (VRS) Retirement
• Health, Dental, and Vision Insurance
• Paid Time Off (Annual and Sick Leave)
• Thirteen (13) Paid Holidays
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Flexible Spending Accounts
• AFLAC - Voluntary insurance benefits to help you cover out of pocket expenses.
• Employee Assistance Program (EAP)
• Professional Development Opportunities