Access Navigator

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are a compassionate, organized professional who thrives in fast-paced, team-based care environments and is passionate about supporting individuals in recovery, consider joining our team as an Access Navigator supporting our OTP/OBAT programs .

What We Offer:

• Mission-Driven Impact - Play a key role in connecting individuals to life-saving substance use treatment and recovery services
• Team-Based Care - Work alongside clinicians, care managers, and recovery-focused professionals
• Meaningful Work - Support individuals through critical moments in their treatment journey
• Professional Growth - Build experience in care coordination, behavioral health, and community resources
• Competitive Compensation & Benefits - Generous PTO, 403(b), tuition reimbursement, and comprehensive benefits

What You'll Do:

As an Access Navigator, you will serve as a key point of contact for individuals entering treatment, helping guide them through services, assessments, and connections to care.

• Serve as the primary point of contact for individuals, ensuring consistent engagement and follow-through
• Complete intake processes, assessments, and required documentation within the electronic health record
• Collect and utilize Social Determinants of Health (SDOH) data to inform care planning
• Coordinate referrals to internal programs and community-based services
• Collaborate closely with clinical staff, care managers, and external providers
• Maintain consistent communication with individuals throughout their connection to services
• Support navigation into care management and recovery support programs
• Ensure accurate documentation, tracking, and follow-up of all individuals served

Who You Are:

• High School Diploma or GED required; Associate's Degree preferred
• 1-2 years of experience in a healthcare or behavioral health setting required
• Bilingual (Spanish/English) required
• Knowledge of substance use, mental health, and care management preferred
• Strong organizational, communication, and customer service skills
• Ability to work with diverse populations in a compassionate and professional manner
• Comfortable using electronic health records and standard computer systems
• Knowledge of community resources and how to access them
• Flexible, team-oriented, and able to manage multiple priorities

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, how we serve, and how we support one another.

If you're ready to make a meaningful impact helping individuals access care and recovery services, we'd love to hear from you.

Apply today at www.bhnworks.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.