Administrative Patient Services Representative

Join a dedicated healthcare team in the Midwest region as an Administrative Patient Services Representative. This role is essential in ensuring smooth patient flow and providing compassionate support to those seeking care.

General Summary

The Patient Services Representative manages patient interactions efficiently and courteously, facilitating timely registration and appointment coordination.

Essential Duties and Responsibilities

• Warmly greet patients and assist with their needs in a professional manner.
• Register patients by collecting complete demographic and insurance information accurately.
• Process co-payments and handle telephone inquiries promptly, including triaging patient calls.
• Communicate patient care needs with clinical teams and manage incoming referrals by gathering necessary records and orders.
• Scan and organize patient documents and appointments, track and obtain authorizations as required.
• Collaborate with team members to complete work queues in electronic health record systems, correcting errors and ensuring timely task completion.

Education

High school diploma or equivalent required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

At least two years of medical clerical experience in an office setting preferred, including proficiency with word processing and personal computing. Experience with medical insurance processes is advantageous.

Certification/License

No certification or license required.

Mental/Physical Requirements

Requires close mental and visual attention for extended periods. Must be able to work under stressful conditions and move throughout the facility, including standing, walking, sitting, and lifting up to 10 pounds.

Working Conditions

May be exposed to infectious diseases, unpleasant odors, and noisy environments due to equipment and high traffic areas.