ADMINISTRATIVE TECHNICIAN

GENERAL STATEMENT OF JOB

This classification serves as the first line contact for the department and will assist with administrative functions of the assigned department.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Answer incoming calls and redirect as appropriate.
• Provide information to customers on the phone, in person, and in writing.
• Resolve simple questions and concerns.
• Ensure every interaction is handled with the highest level of ownership, customer service, and quality.
• Demonstrate care for each customer by being courteous and professional, and always maintaining a positive attitude.
• Provide an exceptional customer experience with every interaction.
• Ability to work in a fast-paced environment and multitask.
• Requires the ability to speak on the phone while using a computer.
• Logic and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Highly developed interpersonal communication skills.
• Ability to meet quality standards.
• Any other duties as assigned.

MINIMUM EDUCATION AND TRAINING

• A high school diploma or GED is required.
• Two (2) years of call center, secretarial, office administration, or customer service experience and/or training.
• Preference: Bilingual Spanish speaker 3-5 years of fluency

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Physical Requirements:

This position classifies the physical exertion requirements as light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require that ability to communicate orally.

Essential functions are regularly performed without exposure to adverse environmental conditions.