Admissions Coordinator (3p-11p/40hrs)

Admissions Coordinator (Evenings 3p-11p)

Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.

Essential Job Functions/Duties/Responsibilities:

• Provide excellent customer service and communicate effectively with Gosnold customers including patients, families, health care providers and other referring parties.
• Upon admission, determine preliminary payer status and verify health insurance coverage.
• Prepare and maintain accurate and complete electronic/paper patient records, reflecting current level of care and other pertinent information.
• Initiate financial interviews with clients, as necessary and collect relevant documentation and money.
• Assist with follow-up and collection activities to insure client payment for services.
• Communicate with other departments to insure maximum utilization and reimbursement.
• Clearly and accurately communicate knowledge of the programs in the Gosnold service line and optimize referrals to Gosnold inpatient, residential, family, or outpatient programs.
• Retain knowledge and awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCP's, and prioritize their requests accordingly. Process patient records in accordance with established Gosnold standards, complete admission data entry accurately and in a timely manner.
• Respond to general information requests (e.g., Twelve-Step meetings, etc.) by directing callers to websites or other information sources.
• Interface with all levels of management and peers in a manner that promotes learning and mutual respect.
• Support new initiatives, seek creative solutions to challenges, and participate in department and program improvement projects.
• Collect and document pertinent financial and personal information relative to patient treatment.
• Understanding or ability to learn about systems of addiction and mental health treatment.
• Collect and interpret clinical information provided by referents or prospective patients.
• Work as an active and cooperative member of the Patient Access team.
• Maintain accurate admission documents and prepare statistical reports for management within established time schedules.
• Perform all other duties as assigned.

Minimum Knowledge, Experience, and Skills Required:

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.

• Education: High School Diploma.
• Experience: Ability to use a computer and web-based programs.
• Skills: Strong customer service orientation. Knowledge of electronic data systems. Ability to accurately enter data into an electronic health record system. Ability to multi-task and service multiple callers.
• Certificates, Licenses, and Registrations: N/A
• Benefits (based on full-time employment):
• Blue Cross & Blue Shield health and dental insurance
• Vision insurance
• Medical and dependent care flexible spending accounts
• Generous paid vacation, sick, and holiday time
• 403b retirement savings plan with employer match
• Personal financial management services
• Life and supplemental life insurance
• Critical illness and accident insurance
• Employee Assistance Program
• Pet insurance
• Tuition assistance

Gosnold is an Equal Opportunity Employer.