Area Service Coordinator

Job Description

Title: Area Service Coordinator
Location: Remote (CDT)
Schedule: Sunday through Wednesday | 10am - 8pm
Job Type: Contract (5 Months)
Compensation: $22-28/hr
Industry: Chemical Manufacturing
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About the Role
Our firm is partnering with a global leader in commercial hygiene, chemical solutions, and service-based technologies to hire an Area Service Coordinator. This fully remote role supports a large field service organization serving customers across the foodservice and hospitality industries. The Area Service Coordinator plays a critical role in ensuring exceptional customer experiences by efficiently dispatching and supporting a high-volume field technician workforce. Job Description
In this role, you will act as a central point of coordination for service delivery, supporting more than 300 field associates through effective scheduling, dispatching, and real-time problem solving. Reporting to Service Operations leadership, you will help optimize technician productivity while ensuring customer service commitments are met. This is a fast-paced, customer-focused role ideal for someone who thrives in an operational and service-driven environment.
Key responsibilities include:

• Processing and managing a high volume of incoming service requests.
• Dispatching service technicians using a centralized dispatch queue, ensuring timely and accurate service appointments.
• Creating and maintaining technician schedules to ensure optimal coverage and responsiveness.
• Adjusting schedules in real time based on changing customer needs and service priorities.
• Optimizing technician availability, workload balance, and accountability.
• Partnering with field teams and area leadership to support retention, growth, and customer satisfaction initiatives.
• Proactively identifying and resolving operational challenges to improve field effectiveness and service outcomes.

Qualifications
Required Qualifications

• High school diploma or equivalent.
• 2-4 years of experience in customer service, call center operations, sales support, dispatching, or a related field (relevant military experience accepted).
• Strong commitment to customer service excellence.
• Experience working in a call center or high-volume service environment.
• Proficiency with Microsoft Office applications, including working knowledge of Microsoft Excel functions.
• Ability to work independently in a remote, fast-paced environment.
• Availability to work night and weekend shifts, 4 days per week (10-hour shifts).
• Authorization to work in the U.S. without sponsorship (immigration sponsorship is not available for this role).

Preferred Qualifications

• Associate's degree or trade school certification.
• Dispatching or route coordination experience.
• Experience organizing or coordinating meetings or operational schedules.
• Hands-on experience using Salesforce or similar CRM tools.
• Strong organizational, communication, problem-solving, and critical-thinking skills.
• Experience supporting service operations in industries such as foodservice, hospitality, housekeeping, laundry, pool and spa, or related service-based environments.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/. How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary: www.dahlconsulting.com/benefits-w2fta.

Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.

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