Associate Communications Dispatcher

Take charge of switchboard operations, alarm monitoring, and after-hours answering services as the central communications hub for a regional healthcare facility in the Midwest. This full-time role operates Monday through Friday from 7 AM to 3 PM, ensuring smooth information flow and maintaining departmental records.

Essential Responsibilities

• Monitor and dispatch internal emergency responses aligned with standardized emergency codes and facility safety alarms.
• Collaborate closely with 911 dispatchers during critical situations.
• Serve as the Communication Center during incident command activations for internal or external emergencies such as mass casualty events or severe weather.
• Handle after-hours calls and route them appropriately.
• Demonstrate proficiency in managing switchboard, public address systems, and various communication methods including written, oral, and electronic.
• Utilize on-call systems efficiently, interpreting schedules and adhering to telecommunications protocols.
• Maintain compliance with privacy and security regulations concerning protected health information (PHI).
• Foster effective communication and professional relationships with patients, team members, contractors, physicians, outside agencies, and the public.

General Responsibilities

Perform additional duties as assigned.

Education

Preferred: Associate's Degree or higher in communications or a related field.

Experience

Preferred: Previous switchboard or dispatching experience and at least one year of office or healthcare employment.

Requirements

• Strong active listening skills across multiple communication formats.
• Customer service expertise.
• Moderate computer proficiency including keyboarding and Microsoft Office (Excel, Word).
• Knowledge of medical terminology.
• Ability to communicate effectively and professionally.

Physical Requirements

This is primarily sedentary work with occasional exertion up to 10 lbs and minimal standing or walking.

Join a dedicated team in the Midwest region committed to delivering exceptional care and support through effective communication and coordination.