BTR Portfolio Manager – New Development

Portfolio Manager- BTR

The Portfolio Manager is primarily responsible for overseeing on-site operations from the corporate level across an assigned portfolio of residential housing communities. This position requires a combination of operational and strategic focus while directly managing the on-site leaders toward achieving operational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions.

Responsibilities include portfolio oversight, client relations, and business strategy. The Portfolio Manager will ensure adherence to the responsibilities and obligations of the Company's Property Management Agreements (PMAs), directly manage each on-site Community Manager, assist in the on-boarding of new Community Managers, account for various key financial components related to community operations, and lead the planning, logistics, and execution of the TURN process for each community within the assigned portfolio of communities.

The Portfolio Manager will develop and maintain strong business relationships with property ownership, oversee property management review, and manage investor/owner communications and reporting. They will lead monthly and quarterly calls with each client aimed at providing financial updates, operational metrics updates, general information, and to answer questions / receive direction. They will also coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal, leasing and maintenance operations, and delivery of our brand promise to residents, team members, and the community at large.

The Portfolio Manager will provide operational assessments as assigned, participate in annual business planning, Capex, PPM reviews, auditing, contract proposals, new business responsibilities, NAA lease reviews, and other administrative duties as assigned by the VP of Operations and/or the Director of Operations. They will participate in new business presentations and assist the Business Development Team with deliverables including but not limited to budgets, market studies, and pricing exercises.

Qualifications include a Bachelor's degree, 3-5 years of relevant industry experience, skilled in developing and maintaining strong client relationships, successful leadership and motivation of direct reports in previous roles, excellent time management and organization skills, ability to meet strict deadlines and prioritize tasks, excellent analytical skills, attention to detail and a strong work ethic, ability to problem solve and find innovative solutions, willingness to travel a minimum of 8-12 weeks per year, professional written and verbal communication skills, brings a positive attitude and great interpersonal skills required, and ability to embody the Cardinal Culture and Cardinal's Core Values every day.

The work environment is primarily in an office environment but also has frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. The physical demands include the ability to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.