Business-to-Business Collections Specialist

Job Description

Why is This a Great Opportunity?

This role offers the opportunity to play a direct role in improving cash flow and maintaining strong customer relationships within a business-to-business environment. As a Collections Specialist, you will combine analytical thinking with communication skills to resolve outstanding balances and support overall financial performance.

The position is ideal for someone who enjoys problem-solving, interacting with customers, and working in a fast-paced environment. You will gain valuable experience in account analysis, contract review, and reporting, while contributing to a collaborative team focused on achieving results.

Job Description:

The Business-to-Business Collections Specialist is responsible for managing past due accounts, communicating with customers, and ensuring timely collection of outstanding invoices. This role requires a balance of professionalism, persistence, and analytical skills to resolve account issues and drive collections.

Key Responsibilities:
• Contact customers to collect payment on past due invoices in a professional and timely manner
• Analyze delinquent accounts and determine appropriate collection strategies
• Research transactions and review contracts to support collection efforts and resolve discrepancies
• Respond to customer inquiries by investigating account activity and coordinating with internal teams as needed
• Maintain accurate and detailed collection notes and account updates within internal systems
• Prepare and contribute to regular collection and aging reports for management
• Collaborate with internal departments to gather information and resolve billing or account issues
• Prioritize workload to ensure deadlines are met and accounts are actively managed
• Support continuous improvement of collection processes and customer communication

Qualifications:

Education & Experience:
• High school diploma or equivalent required
• Minimum of 2 years of business-to-business or corporate collections experience required

Skills & Abilities:
• Strong communication skills with a professional and assertive approach
• Customer service mindset with the ability to maintain positive relationships while collecting payments
• Analytical skills with the ability to research and resolve account discrepancies
• Detail-oriented with strong organizational and time management abilities
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Excel and Word
• Ability to work collaboratively with internal teams and independently manage assigned accounts
• Strong documentation and follow-through skills

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