Call Center Collections Representative

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Job Summary:

We're hiring motivated Customer SerOvice & Collections Representatives to support a major credit card portfolio. In this role, you'll help customers navigate account questions while working collaboratively to resolve past-due balances - all while delivering an exceptional customer experience.

Training Date: May 24, 2026

Training Schedule: Monday - Friday 8am-5pm

Production Schedules varies: 7 days week, 8am-12mid-night

Work Setting: Onsite at our Charlotte Call Center

What You'll Do:

• Connect with customers via inbound and outbound calls
• Resolve account inquiries and explain payment options
• Negotiate payment arrangements and secure commitments
• Carefully review account details to ensure accuracy
• Document conversations clearly and thoroughly
• Meet performance goals in quality, compliance, and recovery

What Makes You a Great Fit?

1+ year of customer service, collections, or call center experience

Strong attention to detail - you don't miss the small stuff

Confident negotiation skills with a solutions-focused mindset

Genuine empathy and professionalism in sensitive conversations

Ability to stay calm, positive, and goal-driven

You must have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.