Care Coordinator – IHPA

If asked to describe the culture at Metropolitan Family Services, we could do that in one word. COMMUNITY! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than a company's bottom line? Then we'd love to hear from you!

We are now hiring for a full-time Care Coordinator to join our Southeast Chicago location.

SALARY: The average starting salary for this position will fall in the range of $47,000 to $52,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Provides outreach and engagement services to assist in linkage to appropriate integrated services based on acuity level and/or response to a populating care task.
• Monitors IHPA population health management platform (HealthEC) to complete care tasks that populate for members and identify members with high utilization of ER visits and Hospital admissions so targeted interventions can be provided.
• Provides education and training to the MFS staff and other community providers (e.g. hospitals, Federally Qualified Health Centers, etc) regarding care coordination and its purpose, IHPA workflows and processes, etc.
• Monitors Admission Discharge Transfer (ADT) feed daily for IHPA members entering/discharging from an emergency room, inpatient hospitalization, or other coordinated care interface, following up with members at the ER and/or hospital, and facilitating post-discharge appointments.
• Documents the linkage and follow up care, as well as other vital information in both MFS electronic health record and IHPA platform after each contact and service.
• Participates as appropriate in IHPA member education including development of materials, conducting presentations, or supporting MFS staff in such efforts.
• Works with multidisciplinary professionals, including Managed Care Organization (MCO) Care Coordinators, to provide a continuum of coordinated care to meet the complex needs of members.
• Maintains timely and accurate client records and any necessary agency and IHPA required program reports.
• Participates in required MFS and IHPA trainings and meetings.
• Other duties as assigned.

KNOWLEDGE SKILLS and ABILITIES:

• Excellent oral and written communication skills, including ability to access social media, to provide trainings and community presentations and to exhibit proficiency in Microsoft Office Suite and Google tools.
• Punctual, reliable and dependable with the ability to work flexible hours (some evenings and weekends).
• Ability to work effectively with diverse individuals and groups.
• Self-starter that is detail-oriented and thinks creatively and strategically.
• Ability to produce high-quality work independently.
• Demonstrated commitment to social justice, community empowerment, and advocacy

QUALIFICATIONS:

• One year of experience providing case management and/or community support services in the behavioral health field required.
• Bachelor’s degree in a Psychology, social work or human services related field required.
• Experience working with diverse clientele with behavioral health needs preferred.
• Knowledge of and/or experience with care coordination and Managed Care Organizations (MCO), preferred.
• Bilingual in Spanish preferred.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screenings and criminal background checks.

TRAVEL/TRANSPORTATION REQUIREMENTS:

• Driving for work required with transportation of clients in a personally owned vehicle.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here!

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.