Care Navigator Registered Nurse (RN)

What will you do as a Care Navigator Registered Nurse (RN)

The Care Navigator RN serves as the primary HopeHealth representative within assigned hospitals and physician practices, playing a critical role in advancing the growth, access, and reputation of HopeHealth's hospice and palliative care services.

This role facilitates seamless transitions to hospice care, including completing admissions and providing General Inpatient (GIP) visits in alignment with the plan of care. The Care Navigator RN also co-leads hospice admission nurses, ensuring high-quality education and patient-centered transitions of care.

As a subject matter expert in all HopeHealth service lines, this position completes goals-of-care conversations, provides education to patients, families, and referral partners, and supports individuals navigating complex serious illness decisions.

The ideal candidate is compassionate, driven, intellectually curious, and committed to excellence in serious illness care delivery and customer experience.

What will you do as a Care Navigator Registered Nurse (RN)

• Co-leads and supports hospice admission nurses, promoting best practices in patient education, admissions, and service transitions.
• Conducts goals-of-care conversations, hospice informational visits, and clinical evaluations to determine eligibility and appropriateness for services.
• Completes hospice admissions and initiates care in compliance with all Medicare and state regulatory requirements.
• Provides GIP visits to hospice patients in assigned facilities in accordance with the plan of care.
• Develops individualized plans of care using an interdisciplinary approach, including documentation of Local Coverage Determination (LCD) criteria.
• Performs ongoing assessments to determine continued eligibility for hospice services.
• Supports patient discharges, as appropriate, ensuring continuity and coordination of care.
• Completes accurate, timely documentation in the electronic medical record (EMR) at the point of care.
• Serves as a subject matter expert on all HopeHealth services, including hospice, palliative care, bereavement, caregiver support, dementia services, and community education.
• Clearly communicates service offerings, benefits, and eligibility criteria to patients, families, and referral sources.
• Provides professional and community education to increase awareness and understanding of serious illness care options.
• Cultivates and maintains strong relationships with hospital teams, and physician practices to support referral development and organizational growth.
• Collaborates closely with hospice, palliative care teams, and the Access Center to ensure a seamless, high-quality customer experience.
• Documents territory activity, outcomes, and opportunities in the CRM system in a timely and accurate manner; leverages data to identify growth opportunities.
• Participates in professional and community events to strengthen partnerships and expand market presence.
• Demonstrates flexibility by supporting coverage needs across territories, as required.
• Consistently reflects HopeHealth's mission, vision, and values, and adheres to all organizational policies, including quality, safety, infection control, and HIPAA compliance.
• Performs other duties as assigned.

What are the qualifications to be a Care Navigator Registered Nurse (RN)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor of Science Degree in Nursing required; five plus years of nursing experience.
• Hospice, palliative care or experience working with seriously ill patients is required.
• Dual RN license in RI and MA required.
• Valid driver's license with an automobile that is insured in accordance with state and/or agency requirements and is in good working order.

What are the job benefits?

For your health and peace of mind:

• Medical, dental and vision insurance
• Retirement plan with employer contribution
• Pre-tax flexible spending account for healthcare and dependent care
• Disability coverage
• Discounts on voluntary insurance programs
• Life and long-term-disability insurance
• Mileage reimbursement

For your wellbeing:

• Paid time off (PTO) and paid holidays
• A caring culture that supports your wellbeing

For your career:

• A robust orientation programs
• Educational assistance
• Reimbursement for certifications
• HopeHealth Clinical Education Lab (continuing education)

HopeHealth is an Equal Opportunity Employer

Our Commitment to Diversity, Equity, and Inclusion:

HopeHealth is committed to advancing diversity, equity, and inclusion in the workspace. We believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals - inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability - are warmly welcome at HopeHealth.

Discover a career that transforms lives - including yours.

At HopeHealth, health care is more than a career choice. It's a calling.

You can see it in our incredible team, who are as compassionate as they are talented.

You can see it in the trust that our patients and families place in us every day.

And you can see it in our values - as a health care organization, and as an employer. At HopeHealth, we care deeply about every life we touch, including yours.

We're committed to giving employees the support they need to not only excel at their jobs, but to love what they do.

Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader serving communities in Massachusetts and Rhode Island.

About Our Team

At HopeHealth, we share a heartfelt commitment to helping patients live safely and independently at home. Join our team, and you'll find:

• No two days are the same. You'll feel professionally rewarded in an exciting and dynamic work environment and be part of delivering innovative and cutting-edge specialty services.
• Your expertise and unique perspective will be valued. In our inclusive work culture, our employees are free to work autonomously while feeling authentic support from their team. You'll experience the mutual respect, collaboration and trust of a healthcare team that's committed to going above and beyond for every patient - and for every member of the team.
• A flexible work schedule and generous benefits. You'll have the ability to work with scheduling flexibility designed to maximize your work/life balance. Benefits include competitive compensation package, health care coverage, education reimbursement, and an employer-match retirement plan.

8:00am-4:30pm
40