Clerical Document Production Team Member

ABOUT BRAILLE WORKS

Braille Works is a family owned, Christ-centered company and one of the nation's leading providers of reading materials for people who are visually impaired and blind. We are dedicated to Making the world a more readable place™, delivering high-quality, accessible documents for clients in healthcare, finance, and education.

SUMMARY

Document Production Team Members are responsible for producing accurate digital documents and transcription output in alignment with documented standards, client specifications, and assigned priorities.

This is an execution-focused role with responsibility for meeting defined productivity, accuracy, and quality targets while completing work in the correct sequence to support SLAs.

Team Members operate within structured workflows, apply standards consistently, and seek clarification when needed. This role does not include ownership of workflow decisions, quality standards, or process design.

REALISTIC JOB PREVIEW

• Structured, repetitive, detail-focused work
• Steady, consistent pace for extended periods
• Daily productivity and accuracy expectations
• Not a creative or flexible workflow role

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Produce accurate, high-quality document output and transcription
• Complete work in required sequence, including rush priorities
• Review and proof work for accuracy and compliance
• Meet productivity, accuracy, and quality targets
• Follow workflows and formatting standards
• Seek clarification and escalate issues
• Apply feedback and improve performance
• Maintain focus during repetitive, detail-oriented work
• Adapt to new systems and process updates

QUALIFICATIONS AND SKILL REQUIREMENTS

• Strong attention to detail and accuracy
• Ability to follow structured workflows
• Comfortable in deadline-driven environments
• Strong time management and focus
• Basic computer skills (Microsoft Office)
• Reliable and consistent work habits

SCHEDULE & WORK ENVIRONMENT

• Full-time, Monday through Friday
• 40 hours per week
• 8-hour shifts scheduled between 6:00 AM – 5:00 PM
• Onsite production environment
• Overtime as needed

PHYSICAL AND MENTAL DEMANDS

• Ability to read, review, and process written and digital documents with high accuracy
• Ability to view and interpret text and formatting on screens for extended periods
• Sustain focus on repetitive, detail-oriented tasks
• Consistent use of computer and office equipment

INTERVIEW PROCESS & PAY DETERMINATION

Our hiring process is designed to assess both technical ability and overall fit:

• Application review
• Initial interview
• Computer-based skills assessment (required)
• Final interview (if applicable)
• Starting pay begins at $15.50 per hour
• Pay is determined within the $15.50 – $17.00 pay band based on relevant experience, computer assessment results, and interview performance

Candidates who demonstrate higher proficiency may be considered for other available roles within the organization based on business need and alignment to skill level.

PRE-EMPLOYMENT REQUIREMENTS

• Computer-based skills assessment
• Criminal background check and client-required screening
• Drug screening (in accordance with applicable law)

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Braille Works is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA & REASONABLE ACCOMMODATION STATEMENT

Braille Works is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the position. Applicants requiring accommodation during the application or hiring process should notify Human Resources.

ACCESSIBILITY COMMITMENT

The organization is committed to accessibility and inclusive practices. We strive to ensure that our workplace, communications, and digital content are accessible to individuals with disabilities and comply with applicable accessibility standards.