Client Access Representative

Client Access Representative

Are you someone who thrives in a dynamic, people-centered environment? Do you believe in the power of accessible mental health care and want to be part of a team that's making a real difference in the lives of children, families, and adults? If so, we invite you to explore a rewarding opportunity with Community Health and Behavioral Services (CHBS).

CHBS is a growing outpatient mental health clinic dedicated to serving the diverse needs of our community. As we expand our services to meet increasing demand, we are seeking a Client Access Representative (CAR) to join our interdisciplinary team. This part-time role is ideal for individuals who are passionate about helping others, enjoy problem-solving, and excel in fast-paced environments.

Core Responsibilities

• Welcoming clients with warmth and professionalism, creating a safe and inviting atmosphere from the very first interaction.
• Listening actively to understand each client's unique needs and helping them navigate the scheduling process with empathy and efficiency.
• Identifying and resolving barriers to care, such as transportation challenges or limited access to technology, ensuring no one is left behind.
• Processing referrals and intakes, gathering essential information from community partners, hospitals, and treatment centers to facilitate timely access to services.
• Managing communications, including answering phones, taking messages, and coordinating with nurses, clinicians, and medical providers to ensure seamless care.
• Handling administrative tasks, such as maintaining correspondence, generating reports, updating databases, and scheduling appointments, meetings, and events.
• Initiating billing processes, verifying insurance coverage, obtaining authorizations, and collecting co-payments and outstanding balances.
• Coordinating support services, including Medicaid transportation and interpreter arrangements.
• Ensuring compliance with all relevant regulations and standards, maintaining the integrity and quality of our services.

Qualifications

• A High School Diploma or equivalent (Associate's Degree in Office Technologies is preferred)
• 1–3 years of experience working in a physician's office or similar healthcare setting
• A solid understanding of Medicare/Medicaid and third-party insurance payers
• A valid New York State Driver's License

BENEFITS Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision
• Direct Deposit
• Flexible Spending Account (FSA)
• Retirement Plan 403(b)
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation and Employee Leave)
• Tuition Reimbursement
• Service Awards
• Employee Appreciation Events
• Employee Discounts