Client Care Coordinator – Rehab

Why Animal Clinic Northview?

At Animal Clinic Northview, we're committed to delivering high-quality care and a strong client experience in a supportive, team-focused environment. Our team works closely together to ensure both our patients and clients feel cared for every step of the way. You'll be part of a hospital where communication, collaboration, and professionalism are key to everything we do.

About the Role

We're looking for a full-time Rehab Client Coordinator to support our rehabilitation team and clients. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can balance multiple priorities while staying organized and detail-oriented.

You'll be the first point of contact for many of our rehab clients, helping to schedule appointments, answer questions, and ensure a smooth and positive experience from start to finish.

What You'll Do

Client Support and Scheduling

• Answer incoming calls to schedule, reschedule, and cancel appointments
• Provide information on services, pricing, and general clinic questions
• Take and relay messages to doctors and team members
• Assist clients in person with scheduling and appointment needs
• Confirm all appointment details including date, time, doctor, and reason for visit

Administrative Support

• Accurately enter and maintain client and patient information
• Ensure duplicate accounts are not created by thoroughly reviewing records
• Support billing and internal teams with appointment coordination
• Maintain accurate and detailed communication notes

Team Collaboration

• Work closely with the rehab team to support scheduling needs
• Communicate clearly and professionally with all team members
• Assist in training new team members when needed
• Support other areas of the hospital as directed

What We're Looking For

• Strong customer service experience
• Excellent communication skills and attention to detail
• Ability to multitask and stay organized in a busy environment
• Positive, patient, and professional demeanor
• Team-oriented mindset with a willingness to help where needed
• Ability to remain calm and responsive in urgent situations

Schedule

• Full-time position
• 8-hour shifts
• Includes evenings, weekends, and holidays as part of rotation

Compensation and Benefits

• Starting pay from $15/hour
• Shift differential opportunities available
• Health, dental, and vision benefits
• 401(k) options
• Paid time off and holiday pay
• Uniform allowance
• Employee pet care discounts

What Makes You Successful Here

• You create a positive experience for every client
• You stay organized and detail-focused
• You communicate clearly and work well with others
• You bring a calm, solutions-focused approach to your work

If you're looking for a role where you can make an impact through client experience while supporting a collaborative clinical team, we'd love to connect.