Client Manager

Client Manager

This role is for someone who knows how to hold a client relationship and grow it at the same time. As a Client Manager at Hays supporting the Main Line region of PA, you'll own one key account — with potential for more — delivering consistent, high-quality service while identifying opportunities to deepen partnerships and drive revenue. You'll also lead a team, meaning your impact extends well beyond your own desk. Whether you're coming from another staffing firm or stepping up from within Hays, if you're ready to own a seat at the table with senior client stakeholders — this is the role.

This role involves:

• Be the primary contact for key clients; deliver service that is consistent, responsive, and professional
• Bring market intelligence to every stakeholder conversation — competitor activity, salary benchmarks, skills availability
• Build and protect relationships across HR, procurement, and senior leadership
• Own your portfolio's revenue — individual and team fees are your number
• Identify growth opportunities within accounts and partner with the Solutions team and Internal Delivery Centre to execute on them
• Monitor competitor activity and surface recommendations to leadership
• Oversee end-to-end delivery — onboarding, timesheets, aftercare, and disputes — in line with client requirements
• Ensure team and candidate compliance with contracts, service agreements, and audit standards (internal and external)
• Track and report activity, pipeline, and performance against SLAs and KPIs
• Own data integrity for your team's recruitment technology; ensure accurate invoicing and placement validation
• Coach, develop, and hold your team accountable — desk reviews, appraisals, and regular feedback
• Build a high-performance culture grounded in Hays values; retain talent through strong development and succession planning

We're open to candidates from other staffing firms and internal Hays consultants ready for a leadership step. What matters most:

• Experience managing client accounts in staffing, MSP, or a professional services environment
• Proven track record of hitting revenue targets and growing accounts — not just maintaining them
• Confident leading, coaching, and holding a team accountable to results
• Strong communicator with the credibility to engage HR leaders, procurement, and C-suite stakeholders
• Detail-oriented approach to compliance, reporting, and process — you don't let things slip through
• Data-driven mindset — comfortable with performance metrics, business planning, and client reporting
• Self-motivated, solutions-oriented, and resilient under competing priorities

Base salary of $110,000 plus [commission / bonus structure]. Your compensation scales with your portfolio performance and your team's results.

• Hybrid schedule — Wayne, PA office base with remote flexibility
• PTO starting at 22 days, plus 2 floating holidays and 2 volunteer days — top performers earn unlimited PTO
• Competitively priced medical, vision, and dental plans
• 401(k) with guaranteed match and fast-paced vesting schedule
• Ongoing development and support through Hays Learning & Development

Hays is the world's leading recruitment expert. Last year we placed 80,000 people in permanent jobs and over 250,000 people in temporary roles globally. We employ over 13,000 recruiting experts across 32 countries and hold the #1 position as the most-followed staffing company on LinkedIn with over 6 million followers.

We challenge the status quo in our ways of working, our technology, and how we envision stronger, fairer, and more inclusive working environments for everyone.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.