Client Service Specialist

Client Service Specialist

Eldercare Insurance Services

Hot Springs, AR

Eldercare Insurance Services, an Integrity company, is one of the largest distributors of Medicare Supplement and other Senior Market insurance products in the United States. Leveraging a network of independent insurance agents, a career distribution sales force and an internal call center operation, EIS helps thousands of Americans every year get the coverage that they need.

By providing the best possible service and care to their customers, EIS has become a respected name in the Insurance Services industry. EIS is based in Hot Springs, Arkansas.

Job Summary

Eldercare Insurance Service is seeking a dedicated Client Service Specialist to join our on-site call center. The ideal candidate will be responsible for handling a variety of customer service interactions, focusing on the issuance of insurance products that best fit the consumers individuals needs and building and maintaining strong, long-lasting relationships with our clients.

Primary Responsibilities:

• Provide exceptional service and support for our valued clients and team members
• Have a genuine passion for helping others
• Monitor and ensure proactive and timely communication to clients, addressing inquiries, and offering quality recommendations.
• Act as an escalation point for complex or sensitive client issues, guiding the team to address and resolve matters promptly and effectively.
• Manage calendars and schedule appointments—keeping everything on track. Providing call backs and follow up calls as needed
• Responding to clients via inbound call, email, or website
• Transferring calls to licensed agents as needed
• Following company policies and procedures
• Following call center workflows and desktop procedures
• Maintaining call center metrics as determined by management
• Completing miscellaneous tasks as assigned by management

Primary Skills & Requirements:

• High School diploma or equivalent is required, Bachelors degree preferred
• Effective communication, both orally and in writing
• Highly detail-oriented
• Positive attitude and the ability to work well with others
• Prior call center experience preferred
• Able to juggle multiple tasks and keep things moving in a fast-paced environment.
• Strong attention to detail, especially when entering data.
• A team player who's ready to help out and focus on what's important for the day.
• Confident with Microsoft Office tools like Word, PowerPoint, Excel, and Outlook.
• Comfortable communicating professionally via phone and email with clients.
• Super organized, self-driven, and able to work without a lot of supervision.
• Can stay cool under pressure and find solutions when challenges arise.
• Excited to learn new things quickly and grow with us!

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability