CLIENT SERVICE SPECIALIST

Client Service Specialist

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC transactional services for a clientele of legal professionals and direct-entity clients. Primary objectives include managing a dynamic workflow in an efficient manner, increasing client satisfaction and meeting company and client expectations. The ideal candidate is skilled in corporate and UCC transactions. They should also have a strong customer-service orientation and will be results-driven and focused.

Responsibilities:

• Processing orders, resolving issues and handling requests in corporate and UCC transactions
• Daily and direct contact with client base via phone and/or e-mail
• Ability to respond promptly, professionally and courteously to client questions and concerns
• Maintaining a high standard of quality while consistently meeting tight deadlines
• Assisting clients with use of proprietary applications (training provided)
• Consulting with clients on the process of working with state and local public offices
• Working with public offices and commercial agents on the client's behalf in a professional and articulate manner
• Reviewing legal documentation – attention to detail is essential as is previous exposure to sensitive/confidential/legal documents
• Additional duties may be assigned as per the departmental/organizational needs of the company

Requirements:

• Ability to multi-task effectively
• Excellent customer service skills
• Proficient in Microsoft Office programs
• Team player
• Exceptional written and verbal communication
• Bachelor's degree or equivalent education/experience
• Prior industry knowledge and customer service experience is preferred

Job Type: Full-time; M-F; Hours: 9 AM to 5 PM