Client Specialist (REMOTE)

Client Specialist (REMOTE)

The MCS Group, Inc., a certified Women's Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back-office solutions to help increase productivity while reducing operational costs.

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

Essential Duties & Tasks

• Communicate status updates to clients via email and phone
• Work together with request processing team adjusting and re-issuing requests.
• Collaborate with clients solving issues/concerns
• Solid ability to obtain records/materials for case/insurance claim
• Record communications to/from clients and records custodians
• Work with clients for fee approvals, cancellations, holds, and other items
• Highly self-motivated
• Dependable
• Excellent time-management skills
• Dedicated to quality work
• Strong analytical and problem-solving skills
• Exceptional focus on priorities
• Proven proficiency in Microsoft Word, Excel, and web browser search engines
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong interpersonal skills.
• Ability to deal effectively with individuals at all organizational levels.
• Good judgment and ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Ability to work independently and as a member of various teams and committees.
• Acute attention to detail.

Work Environment

• Must be able to work with all staff to ensure the standards of MCS are met.
• Attitude--Presents self to customers with appropriate attitude.
• Privacy-- Respects customer privacy. Maintains a secure and trusting work environment.
• Phone Etiquette-- Follows department standards.
• Appearance--Maintains an appropriate professional appearance.
• Customer Waiting--Provide service to customer keeping the client informed of progress.
• MCS education--Meets all department educational requirements.

Equipment Software

• Proficient in MS Office and Google Apps
• Proficient with MCS portal sites
• Proficient with MCS Direct Admin Site
• Proficient with MCS Direct Site

Additional Position Information

• Starting Rate; $18 hourly
• Hours: 9am to 5pm, Monday through Friday (West Coast)
• Required: successful completion of Background and Drug Screens

Qualifications

Behaviors

Required

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion: Inspired to perform well by the completion of tasks

Job Security: Inspired to perform well by the knowledge that your job is safe

Education

Required

High School or better.

Experience

Required

1 year: Related Work Experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.