Client Support Specialist

Client Support Specialist

Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Client Support Specialist. Fasikl develops FDA-cleared AI therapeutic technology designed to improve lives through accessible, data-driven care solutions. This role supports clients and caregivers throughout their experience using Fasikl's device and platform. This is an on-site position.

Position Overview: The Client Support Specialist serves as the primary point of contact for clients and caregivers, providing responsive, organized, and solutions-oriented support throughout their experience with Fasikl's product. This role is ideal for someone who is highly detail-oriented, process-driven, and comfortable guiding users through onboarding, troubleshooting, and ongoing support. Success in this role requires strong communication skills, adaptability, follow-through, and the ability to learn new systems and workflows quickly. You do not need a clinical background to succeed in this role. Instead, Fasikl is looking for someone who is dependable, organized, technically capable, and committed to creating a positive client experience.

Key Responsibilities:

• Serve as the primary support contact for clients and caregivers.
• Guide users through onboarding, device setup, and product education.
• Troubleshoot device or connectivity concerns and provide clear resolution steps.
• Respond to phone and email inquiries in a timely, professional manner.
• Maintain accurate documentation of all interactions within support platforms (e.g., Zendesk).
• Assist with resupply coordination, order updates, warranty inquiries, and general support needs.
• Follow established workflows and processes while ensuring a high-quality client experience.
• Identify recurring client feedback or support trends and escalate insights appropriately.

What We're Looking For:

• Associate degree required; bachelor's degree preferred.
• Strong communication and interpersonal skills with a professional, empathetic approach.
• Highly organized with strong attention to detail and documentation accuracy.
• Comfortable learning new technology, systems, and processes quickly.
• Ability to troubleshoot problems calmly and guide users step-by-step.
• Dependable, adaptable, and able to manage multiple tasks effectively.
• Experience in customer support, client services, coordination, hospitality, healthcare support, or other client-facing environments preferred.
• Experience using support or CRM systems (Zendesk, Salesforce, or similar platforms) is a plus.

Compensation & Benefits: Pay range: $22–$25/hr Medical, dental, and vision insurance PTO / paid holidays 401(k)