CMA Coordinator, Intake (NQ)

CMA Coordinator, Intake (NQ)

Main - Colorado Springs, CO 80919

Overview

Salary Range $22.32 - $23.18 Hourly

Intake Case Manager (CMA Coordinator, Intake)

The Resource Exchange (TRE) Department: Operations & Communications Status: Full-Time, Non-Exempt Starting Range: $22.32–$23.18/hour (FY25 rates; subject to change)

Why You'll Want to Work at The Resource Exchange

At The Resource Exchange, you join a mission-driven team of more than 400 professionals supporting over 12,000 individuals across El Paso, Pueblo, Teller, and Park counties. Our work is rooted in dignity, independence, and inclusion—and every role contributes directly to improving lives in our community.

We offer a supportive, flexible environment where your voice matters and your professional growth is encouraged. TRE invests in its people through training, collaboration, and opportunities to expand your skills while making a meaningful impact every day.

Benefits

TRE provides a comprehensive and competitive benefits package, including:

• Health, dental, and vision insurance
• Employer-paid life and short-term disability
• Voluntary long-term disability and supplemental insurance options
• Paid time off and holiday pay
• 401(k) with employer contributions
• Flexible work environment (office, remote, community-based)
• Training, development, and workgroup participation
• Public Student Loan Forgiveness eligibility
• Mileage reimbursement
• Pet insurance
• And more

If you're motivated by purpose, community impact, and a supportive workplace, TRE is a place where you can grow and thrive.

What You Will Do

As an Intake Case Manager, you will play a critical role in helping individuals access long-term care supports and services. You will complete and document in-home functional needs assessments (100.2 assessments) and guide individuals through Medicaid and waiver-related application processes.

Your work ensures compliance with state and federal regulations while supporting individuals with professionalism, empathy, and accuracy.

Key Responsibilities

• Complete and document all in-home 100.2 assessments for HCBS, DI, HCA, and LTHH programs
• Prepare and submit Medicaid, ARG, and LTC waiver applications
• Provide excellent internal and external customer service
• Maintain accurate electronic records across multiple systems
• Review and analyze case documentation, medical and behavioral reports, financial documents, and guardianship paperwork
• Enter case notes and maintain compliance with HIPAA and regulatory standards
• Coordinate communication through phone, email, and virtual platforms
• Build positive relationships with TRE stakeholders and community partners
• Stay current on LTC, IHSS, and Medicaid regulations
• Attend required meetings, trainings, and professional development activities
• Support departmental coverage and adapt to regulatory changes as needed

What We're Looking For

TRE is seeking a detail-oriented, compassionate professional who thrives in a fast-paced, compliance-driven environment. The ideal candidate is organized, tech-savvy, and committed to person-centered service.

Minimum Qualifications

• Bachelor's degree OR 5 years of experience working with vulnerable populations, individuals with disabilities, or in a non-profit/human services setting OR A combination of education and relevant experience working with vulnerable populations or individuals with disabilities
• Strong computer proficiency (Microsoft 365, Outlook, Adobe Acrobat, iPhone/desktop technology)
• Ability to learn multiple state and proprietary databases
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple deadlines
• Empathy, cultural awareness, and emotional intelligence
• Ability to maintain confidentiality and adhere to HIPAA standards
• Valid Colorado driver's license (unless military family), reliable vehicle, and required insurance coverage

Preferred Qualifications

• 1–3 years of case management experience
• Knowledge of Medicaid waiver programs and LTC requirements
• Experience with family dynamics, community resources, or service coordination

If you are dependable, detail-oriented, and passionate about supporting individuals in accessing essential services, we encourage you to apply and become part of a team making a difference every day.