Collections Specialist

Responsibilities
1. Monitor customer accounts to ensure that payments are correctly applied and received in a
timely fashion.
2. Utilize various communication channels, such as phone calls and emails to follow up with
customers and collect outstanding payments.
3. Investigate and resolve any payment discrepancies or disputes in a professional and timely
manner.
4. Keep accurate records of customer interactions and transaction details within the
accounting system.
5. Generate monthly statements for customers to keep them informed of their outstanding
balances.
6. Process payments: including bank deposits and credit card transactions.
7. Collaborate with the credit department to assess the creditworthiness of new and existing
customers and establish appropriate credit limits.

Skills
1. Strong attention to detail and ability to work with numbers accurately.
2. Excellent written and verbal communication skills.
3. Basic knowledge of Excel.
4. Strong problem-solving skills to identify and resolve payment discrepancies or issues.
5. Ability to prioritize tasks and manage time effectively.
6. Excellent organizational skills and ability to maintain accurate and up-to-date records.
7. Ability to work independently and collaboratively within a team environment.

Equal Opportunity Employer
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