Commercial Lending Business Analyst

Commercial Lending Business Analyst

Local to MA or New Hampshire. No relocation candidates

Required Experience:

• Strong experience in commercial banking/lending or nCino is essential. The terminology and concepts in commercial banking/lending systems are similar.
• The candidate should focus on identifying business needs rather than letting the business dictate specific solutions.
• Tenure will depend on the individual, not necessarily on years of experience.

Salesforce and nCino Integration:

• Salesforce is used for CRM, and nCino runs on Salesforce, making the two systems intertwined.
• Understanding Salesforce's organizational structure is critical for setting up opportunities and managing cases for clients.

The CRM aspect is particularly important for the contact center, which tracks client interactions to provide a 360-degree view of the client's history (e.g., outstanding loans, call history).