Customer Care Coordinator

Overview:

As a Customer Care Coordinator at our Brunswick, GA location, you will play a crucial role in providing accurate information to our staff, manufacturers, and customers, ensuring the timely and efficient pick-up, transport, and delivery of freight. In this role, you will also have the opportunity to build and manage customer accounts

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Job Description

WHAT YOU'LL DO

• Provide customers with accurate and complete information about their shipments.
• Review payment terms with customers and inform them of any requirements.
• Coordinate with Operations to meet special customer needs.
• Ensure all necessary documents are prepared and easily accessible.
• Set specific pick-up or delivery times and give advance notice of any special requirements, including state and federal regulation requirements.
• Inform customers of any delays, damages, or shortages.
• Contact customers on factory releases and provide directions for pick-up and delivery.
• Enter and update information in storage and inventory software.
• Learn about Keen trailers and equipment and their uses.

Job Requirements

WHAT YOU'LL NEED

• Excellent written and verbal communication skills.
• Basic math and computer skills, including proficiency in MS Excel and working knowledge of MS Windows, Word, and Outlook.
• Professional and courteous telephone manner. Ability to handle heavy customer contact each day.
• Data entry skills with exceptional attention to detail.
• Strong organizational skills and the ability to prioritize work independently.
• Must have problem resolution, decision-making, and general negotiation skills with customers.
• Knowledge of geography and map reading ability.

EVEN BETTER IF YOU HAVE

• One year of experience in customer service and inventory control procedures

WHEN YOU JOIN US

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we've got you covered.

• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision after 30 days of employment
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

WORKING CONDITIONS

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

At Wallenius Wilhelmsen and across our businesses, salaries are determined by position, level, location, and similar factors. The pay or salary range listed on each job posting reflects the minimum and maximum projected rate of pay for the specific position across our United States locations. Equally as important, as a team member, individual earnings may consider knowledge, skills, abilities, work location and related factors. The current starting salary range for this position is $50,000-$55,000. Wallenius Wilhelmsen team members are also eligible for annual merit-based salary adjustments, and participation in competitive benefit programs. Some roles in the company may offer an additional annual bonus. Additional details on salary or pay ranges and benefits will be available through the interview and employment process. Salary or pay ranges are separate from bonus opportunities and/or benefit plans. At Wallenius Wilhelmsen benefits and perks listed here may vary depending on the nature of employment with Wallenius Wilhelmsen and the country work location. This role will have access to medical, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, basic and supplemental life insurance, and wellbeing benefits, among others. Full-Time U.S. based employees also receive scheduled paid holidays, floating holidays determined each year, as well as paid vacation and sick time

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.

Apply today, and let's keep the world and your career, moving together.