Customer Care Representative

Customer Care Representative

Pay: $20/hour+ (based on experience) Company: United Fleet Management

Come join a team where the customer is at the center of everything we do. At United Fleet Management, our Customer Care Representatives play a critical role in guiding customers through the steps of their truck lease experience—from paperwork to delivery.

What You'll Do:

• Guide customers through the lease completion process with accuracy and professionalism
• Prepare and send lease agreements via DocuSign, ensuring all documents are completed correctly
• Verify required documentation, including driver's licenses, insurance, and motor vehicle paperwork
• Coordinate and schedule vehicle delivery appointments once documentation is finalized
• Proactively communicate with customers to provide updates and ensure a smooth experience
• Answer questions related to vehicles, lease terms, and next steps
• Follow up with customers after delivery to ensure satisfaction and request reviews
• Collaborate with team members to review work and maintain high accuracy standards

What We're Looking For:

• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Self-motivated with the ability to manage multiple tasks
• Team-oriented mindset—we rely on each other to succeed
• Comfortable working with digital tools such as DocuSign and internal systems
• Previous customer service or administrative experience preferred

Why Join Us:

• Paid Time Off starting your first week and 401k with company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Opportunity to directly impact customer satisfaction and business success
• Fast-paced, engaging role with room to grow
• Team-driven environment with strong support and accountability