Customer Care Representative

Duties:

• Accept inbound customer calls and provide repair service by issuing work-orders to contractors for covered home warranty items
• Assist customers by answering home warranty questions and explaining coverage
• Follow-up with customers and contractors to ensure that service is performed in a timely manner, and with OneGuard's high standard of quality
• Resolve customer concerns in a professional and timely manner
• Learn and exhibit a solid understanding of our various warranty plans and options
• Recognize and act on opportunities to recommend and sell additional warranty coverage
• Accurately and efficiently process new warranty orders

Skills/Requirements:

• 2+ years of customer service or related experience
• Must be a relationship-builder with an ability to work in a dynamic, team-based environment. Outstanding communication is required
• Strong verbal, written, and organizational skills
• Excellent problem-solving and decision-making abilities
• Bilingual in English and Spanish is a plus