Customer Care Representative

Benefits:

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

About the Role:

Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Responsibilities:

Provide outstanding customer service by responding to inquiries via phone, email, and chat.

Assist clients with policy questions, claims, and coverage options.

Process policy changes and updates efficiently and accurately.

Maintain accurate records of customer interactions and transactions.

Identify customer needs and recommend appropriate insurance products.

Collaborate with team members to ensure a seamless customer experience.

Stay informed about industry trends and updates to better serve clients.

Participate in ongoing training and development opportunities.

Requirements:

High school diploma or equivalent; college degree preferred.

Previous customer service experience, preferably in the insurance industry.

Strong communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively.

Proficient in Microsoft Office Suite and customer management software.

Detail-oriented with excellent problem-solving abilities.

Positive attitude and a commitment to providing top-notch service.

Insurance license or willingness to obtain one within a specified timeframe.

About Us:

The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.