Customer Care Specialist (CCC – Grandville)

Join Our Team as a Customer Care Specialist and Make a Difference!

Are you someone who lights up when you help others? Do you thrive in a fast-paced, friendly retail environment? Do you enjoy solving problems and finding the perfect solution? If so, we want you to join the Highland River Group Ashley Furniture family as a Customer Care Specialist in our Grandville, MI Customer Care Center!

Why You'll Love Working with Us:

At Highland River Group Ashley Furniture, we believe in "Being the Difference." That means going the extra mile for our customers and our team. As a Customer Care Specialist, you'll be the hero who helps our customers with their needs after they've purchased their furniture and bedding. You'll play a vital role in ensuring their happiness and satisfaction, all while working in a dynamic and supportive retail atmosphere.

What You'll Be Doing:

• Connecting with Customers: You'll be the friendly voice on the phone and the helpful hand via email, assisting customers with scheduling deliveries, answering questions, and resolving any post-delivery concerns.
• Problem-Solving Pro: You'll use your detective skills to get to the heart of customer issues, finding creative solutions and alternatives to leave them smiling.
• Team Collaboration: You'll work closely with our store, sales, warehouse, and delivery teams, ensuring smooth communication and a seamless customer experience.
• Making a Real Impact: You'll directly contribute to our mission of exceeding customer expectations and building lasting relationships.

What We're Looking For:

• Customer Enthusiast: You love helping people and making their day better.
• Retail Ready: You enjoy the buzz of a retail environment and working with a diverse team.
• Problem Solver: You're not afraid of a challenge and enjoy finding solutions.
• Communication Ace: You have excellent phone and verbal communication skills, and you listen actively.
• Team Player: You're collaborative and enjoy working with others.

What We Offer:

• Great Hours: Monday-Friday, 8 am to 5 pm
• Competitive Pay: Starting at $17-$18 per hour
• Fantastic Benefits: Health, dental, vision, PTO, 401k with match, employee discounts, and much more!
• A Supportive Environment: Professional development, training, and opportunities for growth.

Location: Our Customer Care Center is conveniently located at 2851 Prairie Street SW, Grandville, MI 49418.

About Us:

Highland River Group is a third-generation, Veteran family-owned and operated business that values its team and its customers. We're dedicated to our vision of "Be The Difference," and we invite you to join us!

Ready to Make a Difference?

If you're passionate about customer service, enjoy a retail setting, and love solving problems, we want to hear from you! Apply now and become a valuable part of the Highland River Group Ashley Furniture team!