Customer Care Specialist

Customer Care Specialist

Job Category: Customer Service Requisition Number: CUSTO001383

Posted: March 9, 2026

Full-Time

Hybrid

Dubuque, IA 52001, USA

Job Details

Description

The Customer Care Specialist works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs. This role is critical to delivering a customer experience that provides Flexsteel a competitive advantage in the industry.

Major Duties And Responsibilities:

• Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
• Work independently within established procedures requiring minimal escalation.
• Respond timely with customized responses to customer inquiries via email, phone, & chat.
• Coordinate & communicate effective resolution for unique, complex scenarios.
• Diagnose & resolve product concerns both inside & outside of the warranty period.
• Support order management requirements received via email, EDI, and customer portals.
• Capture appropriate information in a customer relationship management (CRM) application.
• All other duties as assigned.

Qualifications

Education

Preferred

Bachelors or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.