Customer Care Specialist – Service Business Development

Service BDC Customer Care Representative

Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details:

Available shifts:

• 7:30-4:30
• 8:00-5:00
• 8:30-5:30
• 9:00-6:00

Part Time opportunities available as well*

Responsibilities:

• Answer customer care phone calls, emails, and internet inquiries.
• Make outbound calls to create new business or maintain loyal business.
• Set at minimum 20 appointments per day.
• Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken.
• Build customer relationships and advise customers on services.
• Direct calls to appropriate individuals and departments.
• Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies.
• Meet daily and monthly goals (inbound & outbound calls, scheduling)
• Learn, reference, and apply product knowledge information to assist customers.
• Strategically assist in curating a schedule for Service Advisors.
• Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities.
• Complete multiple retention lists and manufacturer campaigns to maintain customer relationships.
• Update customer records as needed.
• Provide excellent customer experience.

Preferred Qualifications :

• Microsoft office proficient.
• Ability to type 60 words per minute.
• Ability to maintain professionalism through phone contact.
• Customer Service background.
• Strong communication skills.
• Must be able to pass a background check.

Starting Pay: $11-$12 per hour plus bonus opportunities.