Customer Portal Billing Specialist

Customer Portal Billing Specialist (Contract)

Location: 100% Onsite – Missouri City, TX 77489 Employment Type: Contract (anticipated 6–12 months) Pay Rate: $19.00 – $22.00 per hour Schedule: Monday–Friday 7:00 AM – 4:00 PM, or 8:00 AM – 5:00 PM

Role Focus

This role is specifically focused on invoicing dispute resolution for a single, high‑volume customer account. The position was created to support a significant increase in manual invoicing and dispute activity following a change in the customer's billing process.

Why the Role Is Open

• A major customer recently changed its invoicing process, eliminating a third‑party billing tool previously used
• Invoices must now be handled manually, significantly increasing daily and weekly volume
• Existing team members are no longer able to absorb the dispute resolution workload
• This role was created specifically to offload invoicing dispute resolution and improve turnaround time and accuracy

Key Responsibilities

• Handle invoicing dispute resolution for a single, high‑volume customer account
• Review weekly customer statements (approximately 600 invoices per statement)
• Identify invoices that are: Disputed, Approved but unpaid, Delayed due to POD, receiving, or pricing issues
• Document invoice notes and resolution status clearly and accurately
• Communicate findings and status updates to the Credit Manager and Manager
• Communicate directly with the customer (primarily via email) to resolve disputes
• Build rapport with customer buyers and receiving yards to accelerate resolution
• Track disputes through resolution with strong follow‑up and ownership
• Support additional billing‑related projects as assigned

Customer Interaction

• Communication is primarily email‑based
• Occasional Microsoft Teams calls, typically led by the manager (not the contractor)
• Client‑facing role, but not front‑desk and not heavy phone work

Background & Experience Needed

• Billing and invoicing experience is required
• Industry experience is not mandatory Industrial billing experience is preferred Medical billing experience is acceptable
• Entry‑level to early‑career profiles are welcome
• Ideal experience range: 1–2 years in billing, invoicing, or similar roles
• Strong attention to detail and clear documentation skills are critical

Systems & Tools

• Internal system: Eclipse (ERP / warehouse management system)
• Customer billing portals (training provided; prior portal experience not required)
• Microsoft Excel: Intermediate proficiency required Must be comfortable with VLOOKUPs, merging weekly statements, and carrying notes forward

Conversion Opportunity

This is a contract position anticipated to last 6–12 months. There is no guarantee of conversion, but there is potential to convert to a permanent role depending on long‑term business needs and performance.