Customer Relationship Specialist – U.S. Lubricants

Customer Relationship Specialist

As a Customer Relationship Specialist, you will communicate directly with current and potential customers in person or over the phone, ensure customer's needs are met, use critical thinking skills to solve problems and offer top level customer experience both internally and externally. You will need to have extensive knowledge in our CRM tools and ability to help and train other members of the Customer Experience team. You will work with Sales, Operations and other departments within U.S. Lubricants to execute a high level of customer experience. This position will be located onsite in Appleton, WI.

Job Responsibilities

Essential Job Responsibilities:

• Interacts with customers over the telephone (outbound and inbound calls) or in person to ensure that customer needs for products and services are being met
• Work with outside vendors and distributors to ensure customer needs are met
• Work primarily with Industrial and larger scale customers
• Support customers within various lubricants industries
• Provide support to other sites when needed
• Utilize problem solving skills to resolve customer questions and concerns
• May perform special projects or handle specialty areas as assigned
• Partner with other departments to help achieve internal strategic goals
• Provide insight to day to day logistics of customer experience to achieve strategic goals of the company.
• Fundamental knowledge of potential customers in the funnel
• Crosstrain/educate on processes/systems of all Lubricants warehouses
• Determine customer requirements for new products and services, and introduce new products to on-going accounts
• Provides information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
• Generate customer orders
• Work within multiple platforms and portals to support customer needs
• Work within Salesforce to log any extraordinary incidents to better track interactions with customers
• Attend and actively participate ongoing in Lubes 101 training with technical team
• Maintain outstanding levels of customer experience, ethics and trustworthiness

Additional Job Responsibilities:

• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

Qualifications

Required:

• Attention to detail and accuracy of work
• Ability to use office equipment including computer, phones, CRM tools etc
• Above average written and verbal communication skills
• Ability to deal with customers under various and/or difficult situations
• Ability to work with various departments and job levels within the organization
• Ability to provide best in class customer experience

U.S. Venture will not offer sponsorship for employment status for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require U.S. Venture's sponsorship to continue to work legally in the United States. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.