Customer Service Agent

Customer Service Agent

Overview:
Looking for a Customer Service Agent to support warehouse operations. This person will be the main point of contact for customers-handling inquiries, tracking orders, and helping resolve any issues quickly.

Responsibilities:

• Respond to customer inquiries (phone, email, in person)
• Provide updates on orders, inventory, and shipments
• Help resolve issues, delays, or discrepancies
• Enter and track orders in the system
• Work closely with warehouse and logistics teams
• Keep records of customer interactions and updates

Requirements:

• 2+ years of customer service experience (warehouse/logistics preferred)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Basic computer skills (Excel, Outlook, etc.)
• Experience with WMS or CRM systems is a plus

Nice to Have:

• Background in logistics or transportation
• Some college or related coursework

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Andres Diaz