Customer Service Agent

Customer Service Agent

Join us at Michael Popwell State Farm, where we're committed to helping people manage risks and realize their dreams. As a Customer Service Agent, you'll play a crucial role in showcasing the value of our insurance services. You'll engage with clients and policyholders, offering expert advice and generating quotations.

Your role will also involve resolving billing issues, suggesting policy amendments, and ensuring each customer feels valued. We value a fun, energetic work environment, and we're looking for a self-motivated professional with a passion for excellence. If you have a knack for communication and a desire to grow with us, we'd love to hear from you. Apply today and take your career to the next level!

Responsibilities

• Verify new customers coverage and present policyholders with proof of insurance paperwork
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

Qualifications

• Excellent active listening, interpersonal, and communication skills
• Must have knowledge of Microsoft Office and customer relationship management software
• High school diploma or GED equivalent needed
• Prior work in a customer-facing position or customer service role is required
• Knowledge of insurance products and policy schedules is preferred

Compensation $40,000 - $45,000 yearly About Michael Popwell State Farm

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.