Customer Service Associate

Customer Service Representative

We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!

Responsibilities

• Find patterns in customer complaints and bring them to the team for improvement
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Keep track of customer accounts and make updates with new account information as necessary
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Make sure each customer's complaint is addressed with care and precision to achieve full customer satisfaction

Qualifications

• Experience working in a customer-oriented atmosphere
• Display strong communication skills, active listening skills, and personal skills
• Must have graduated high school, received a G.E.D. or equivalent

Compensation $35,000 - $45,000 yearly About Michael Popwell State Farm

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.