Customer Service Rep 1 – Gwinnett Environmental Health

Customer Service Rep 1

Ready for a career with purpose? The Customer Service Rep 1 for Gwinnett Environmental Health is just that! This role is perfect for someone who enjoys helping people, staying organized, and being part of a team that protects and promotes community health. As a customer service professional, you'll play a key role in keeping our Environmental Health Department running smoothly while creating a positive first impression for the public we serve.

This position will require a candidate who is fluent in both English & Spanish and this is listed as part of the preferred qualifications for this role. The annual salary for this position is $38,000 with access to a generous benefits package including health, vision, dental plus so much more! This position also is a career ladder eligible position so you have the ability to earn more as you grow with us!

Description of Duties

What You'll Do:

• Create a friendly, professional, and welcoming front desk environment for clients and visitors
• Serve as the first point of contact - answering calls, assisting walk-ins, and guiding the public through Environmental Health services
• Provide accurate information, respond to questions, and help connect clients to the right resources
• Multi-task between duties to support functions of the department
• Collect and process fees with accuracy and professionalism
• Support daily operations through clerical tasks such as data entry, filing, messaging, and photocopying
• Use modern office technology and computer systems to complete administrative work efficiently
• Cross-train in multiple areas and step in where needed to support a fast-paced, mission-driven team

Qualifications

Minimum Qualifications: High school diploma or GED AND one (1) year of experience communicating information in a customer service setting Preferred Qualifications:

• Bi-Lingual in English and Spanish preferred
• 3 or more years experience handling cash, credit card, or electronic payment transactions
• 3 or more years experience performing clerical or administrative support duties such as filing, scanning, scheduling, records management, or document processing
• 3 or more years of experience in a customer service role that is customer facing
• One (1) year or more of customer service experience in a high-volume office, government, healthcare, public health, or call center environment.
• Experience entering or maintaining data in electronic databases, permitting systems, or customer management systems
• 1 or more years of experience working in an office environment requiring frequent multitasking and interruption management

GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone. GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.