Customer Service Rep – Grain Valley, MO

The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities:
* Calls patients for reorders of their nutrition
* Reviews and makes sure all documentation received meets insurance guidelines
* Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
* Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
* Deletes, corrects, or re-enters patient orders as deemed necessary
* Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
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