Customer Service Rep

Customer Service Rep

Responsibility Summary Daily responsibilities are to answer, receive and document client information, load the information into our dispatch program, route calls as needed to specific staff or technicians. This is not a remote position. Additionally, you will be assisting our Inside and Outside Managers with various minor admin tasks as needed.

We are an equal opportunity & drug-free workplace employer. Benefits This is a position with multiple paths to opportunity depending on what you enjoy and where your skills evolve. Additionally, we offer weekly pay, vacation pay, 6 paid holidays, year-round work, birthday recognition, employee referral bonus, career growth opportunity, short term and long-term medical insurance, continuous training for your professional development, and a robust benefits package – health, vision insurance, 401k match, IRA, and more.

Skill Requirements:

• Minimum of 1 year experience in customer service
• Knowledge of Service Titan preferred
• A fluid typing speed with accuracy
• Knowledge in Word, Excel & Microsoft Office
• Organizational & multi-tasking skills
• Must be an effective communicator, written and verbal

Job Type: Full-time Schedule:

• 8 hour shift
• Monday to Friday
• Possibly on call (at times)

Supplemental pay types:

• Bonus pay

Work Location: One location Umatilla, FL 32784 Compensation: $15.00 - $18.00 per hour

Why should you choose Prime Plumbing? Licensed, insured and experienced rest at ease, knowing that a Master Approved Prime Plumbing Technician is licensed, insured (up to $2 Million) and minimum 4 years experience in the field. All of our technicians go through 4 hours per week of continuing education to keep up with the vast amount of Plumbing, Gas, and Accessibility codes. Along with specialty training in equipment and new technologies, make us the ideal choice for any residential or commercial plumbing job. Truly full service with Prime Plumbing at your side, you have a one-stop shop for Plumbing, Drain Cleaning, Repiping, Well Service, Lift Stations and Pumps, Gas Piping, Gas Repair and Water Filtration. Don't miss out on discounts from multiple services, choose Prime Plumbing to be your plumber that can handle it all! Clean & professional all of our work is done with utmost consideration for your home or business. We wear shoe covers and other protective equipment to keep our work area clean. If any mess remains it will be cleaned upon completion. Fully stocked trucks our fleet is state-of-the-art equipped with all parts needed for emergency repair and we like to call it our "warehouse on wheels" because we don't want to waste any of your time with unnecessary parts delays. Up-front pricing we always provide an upfront price in writing detailing the price AND the scope of work before any work begins. Superior communication we have 24/7 dispatching staff available to serve you day or night. We never use an answering service! Local, family owned & operated because we are local we can serve you best. For 35+ years we have known our customers by name. We don't have to answer to a large corporation and we pride ourselves on helping our customers. "Our goal is to be your plumber, not just for a day, but for a lifetime!"