Customer Service Representative

Job Description

Responsibilities

• Manage a high volume of both inbound and outbound calls. Always uphold professional demeanor. Ensure each customer is given the time necessary to have their issue resolved.
• Be well versed in the company products, services, and the customer accounts while demonstrating proper phone dialog.
• Effectively handle all customer grievances, questions, or requests utilizing active listening skills and providing proper solutions.
• Perform data entry to customer records from invoices, and payments using Microsoft Office and any other computer software required.
• Aid the sales team by informing customers of products and/or services while interacting with them.
• Processing payments or reimbursements either over the phone or through digital platforms.
• Perpetuate precise documentation of all customer inquiries, grievances, and solutions for any future issue that may arise.

Requirements

• Experience in call center work and/or customer service exhibiting strong communication skills.
• Bilingual or Multilingual candidates are highly preferred.
• Previous experience in Microsoft Office products and overall computer skills.
• Superb phone protocol and utilizing active listening skills to build relationships with customers.
• The ability to type at least 40 WPM and accurately input data into the company system.
• Any former participation in outbound calling campaigns is a positive metric.
• Powerful scrutiny in discovery of customer requirements and to propose the correct remedy.
• Any previous involvement in cash management, sales, or customer service is favorable