Customer Service Representative

Customer Service Representative

Our client, a leading utility service provider, is seeking a dedicated and professional Customer Service Representative to join their team. As a vital part of the Customer Support Department, you will play a key role in ensuring customer satisfaction by addressing inquiries, reporting outages, and resolving issues related to power, water, internet, TV cable, and other utility services. The ideal candidate will demonstrate excellent communication skills, adaptability, and a customer-first attitude, aligning seamlessly with the organization's commitment to service excellence and community support.

Location: Andalusia, AL

Pay Range: $15.00

Shift: Rotating shifts including nights, weekends, and holidays 3 days per week

What's the Job?

• Handle inbound and outbound customer calls with professionalism and courtesy
• Report customer outages and issues accurately and efficiently
• Dispatch appropriate personnel to address outages and troubleshoot problems
• Maintain moderate computer skills to document and track customer interactions
• Adapt to scheduling changes and work independently without supervision

What's Needed?

• High school diploma or equivalent
• Excellent verbal communication skills
• Ability to interact professionally and courteously with customers
• Strong problem-solving skills and adaptability to change
• Ability to work flexible hours including nights, weekends, and holidays

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Develop valuable customer service skills applicable across industries
• Be part of a team committed to community service and support
• Gain experience working in the utility services sector
• Potential for future growth and development within the organization

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)