Customer Service Representative

Job Summary

At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

Duties & Responsibilities

• Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
• Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
• Collaborate internally and externally to meet and exceed customer expectations.
• Communicate consistently and clearly, in fluent English, with global customer base.
• Pro-actively seek continuous improvement opportunities.
• Create tracking for and follow up on reported service issues. Escalate concerns as needed.
• Create new customer accounts in ERP system when required.
• Performs other related duties as assigned.

Skills & Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
• Excellent listening skills
• Strong Team Player
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office - Word, Excel, Power Point, Outlook, and others
• Accountability Mindset

Education & Experience

• High School Diploma or equivalent
• 3-5 years of experience in a Customer Service Environment

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Information & Compensation & Benefits

Location: Billerica, MA

Schedule: 8:30 A.M- 5:00 P.M M-F

Pay: This position has a salary range of $23.08-$28.21. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location

Bonus Pay: Meridian offers an incentive plan for 2025 focused on safety, quality, and financial metrics. Eligible employees have the opportunity to earn up to $1,520 a year, with earned payments distributed quarterly throughout the year.

Benefits:

• Medical, Dental, and Vision Benefits
• Health Savings Account & Flexible Spending Account Plans
• Retirement Plan with company contributions
• Generous Paid Time Off plan increasing based on seniority
• 11 Company Paid Holidays
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term Disability
• Generous Employee Referral Bonus Program
• Annual Paid Volunteer Day
• Employee Assistance Program

Why Join US

Meridian is a leading name in the adhesives industry, renowned for delivering innovative solutions and exceptional service to clients worldwide. Guided by our core values - Safety & Sustainability, Respect, Integrity, Accountability, and Teamwork - we are driven to make a meaningful impact in everything we do. When you join Meridian, you become part of a dynamic team that values diverse perspectives, fosters professional growth, and encourages bold ideas. We're committed to creating a supportive environment where you can thrive, grow, contribute to groundbreaking projects, and help shape the future of our industry.

Check out our website!

https://meridianadhesives.com/careers/

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.