Customer Service Representative – State Farm Agent Team Member

Licensed Customer Service Representative

Brian Booth State Farm is proud to be the #1 producing office across New England and Upstate New York. We are committed to delivering exceptional insurance services while maintaining a supportive and efficient office environment. Our team values professionalism, teamwork, and continuous improvement. We are looking for a highly organized and proactive Licensed Customer Service Representative to join our administrative team, ensuring smooth daily operations, outstanding customer service, and full compliance with State Farm standards.

As a Customer Service Representative with Brian Booth State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Current Personal Lines or Property & Casualty License
• Current Life & Health License or willing to obtain
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits:

• Starting pay $24/hr plus commission and bonus potential
• Growth potential/Opportunity for advancement within the agency
• Paid time off (vacation and personal/sick days)
• Retirement plan with matching contribution
• Group Life Insurance
• Valuable career-building experience

Compensation: $24.00 - $26.50 per hour

We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Brian Booth - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you!

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Vernon.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, and Senior Vice President's Club

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.