Customer Service Representative – State Farm Agent Team Member

Are You Driven & Ambitious?

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it!

About Our Agency

Our office is located in Grand Ledge.

I have been a State Farm agent since 1991.

I am a second generation State Farm agent.

I am a proud graduate of Western Michigan University.

We have over 200 years of combined insurance experience in our office.

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Cheri Locker - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Benefits

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

What Is Special About Our State Farm Office

• Experienced agent with 30+ years as a State Farm Agent in Grand Ledge who values building relationships with customers.
• Supportive environment where we enjoy coming to work and working together to achieve our goals.
• Fun incentives to motivate team members such as team lunches, Friday Fun Day, award to recognize a co-worker for doing something special, etc.
• We value each person as an important part of our team and put in the time to train and support you so that we can all succeed together.